Return & Refund Policy
At Elvarinosai, we value every customer and aim to provide a reliable and transparent shopping experience.
If your purchase does not meet your expectations, please review the return and refund guidelines below. Our customer support team is always available to assist you throughout the process. 💬
Order Cancellation 📦
You may request to cancel your order before it enters the processing or fulfillment stage.
If your cancellation request is approved, a full refund will be issued to your original payment method.
Please note that once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
To request an order cancellation, please contact us as soon as possible:
Email:
service@elvarinosai.com
Returns Policy 📮
Eligible products may be returned within 30 calendar days after delivery.
To qualify for a return, the product must:
- Be unused and in its original condition;
- Include original packaging, accessories, and included items where applicable;
- Include valid proof of purchase or order confirmation.
Before returning any product, please contact our customer support team for approval and return instructions.
Returns sent without prior authorization may not be accepted.
How to Request a Return ✉️
To begin a return request, please contact:
Email:
service@elvarinosai.com
Please include the following information:
- Order number;
- Product name;
- Reason for return;
- Photos or videos showing the product condition (if applicable).
After reviewing your request, our team will provide the next steps and return instructions.
Return Address 📍
Please do not send returned products directly to our registered business address.
Once your return request has been approved, our customer support team will provide the correct return address and detailed return instructions.
This helps ensure your return is processed accurately and efficiently.
Return Shipping Costs 🚚
For returns caused by personal preference, including:
- Ordering the wrong item;
- Changing your mind;
- No longer needing the product;
- Personal preference reasons;
the customer is responsible for the return shipping costs.
For products that arrive:
- Damaged;
- Defective;
- Incorrect;
- Significantly different from the product description;
we will review the situation and provide an appropriate solution, which may include a replacement, refund, or other available assistance.
Refund Process 💳
Once we receive and inspect the returned item, we will notify you regarding the refund status.
Approved refunds will be processed to the original payment method within:
5–10 business days
after the returned item has been received and inspected.
Please note that the actual time for funds to appear in your account may vary depending on your bank, payment provider, or financial institution.
Late or Missing Refunds ⏳
If you have not received your refund within the expected timeframe, please:
- Check your bank account or payment account again;
- Contact your payment provider for additional processing information;
- Contact our customer support team for further assistance.
Email:
service@elvarinosai.com
Contact Information 💬
For questions regarding returns, refunds, cancellations, or order assistance, please contact us:
Brand Name:
Elvarinosai
Legal Company Name:
Nanjing Xinwangda Trading Co., Ltd.
Customer Support Email:
service@elvarinosai.com
Business Address:
Nanjing City, Jiangsu Province, China
Thank you for choosing Elvarinosai. ✨
We appreciate your trust and are committed to providing clear return procedures and helpful customer support throughout your shopping experience.